Customer Service Charter

Our customer service commitment

ForestrySA is committed to providing the best possible service to our stakeholders and ensuring we understand their needs and deliver to their expectations.

Customer feedback

ForestrySA welcomes all feedback from our customers on our services and products to ensure stakeholders’ service expectations are met.

You can contact us:

In person at the following ForestrySA offices, from 8am – 4.30pm, Monday to Friday:

  • Kuitpo Head Office – 495 Brookman Road, Meadows, SA 5201
  • Mount Gambier office – 152 Jubilee Highway East, Mount Gambier, SA 5290

By mail: Private Mailbag 2, Meadows, SA 5201

By email: Click here

By phone: (08) 8391 8800

Complaints resolution

In dealing with complaints, ForestrySA applies the guiding principles in the Australian Standard AS ISO 10002-20014 Customer satisfaction – Guidelines for Complaints Handling in Organisations and the Department of Premier and Cabinet Circular PC039 Complaint Management in the South Australian Public Sector.

ForestrySA Customer Service Charter

We are committed to providing the best possible service to our stakeholders and ensuring we understand their needs and deliver to their expectations.

Download the charter

Get in touch with ForestrySA

Have a question or need some more information about ForestrySA?
Visit our contact page for more information.

Contact Us