Our customer service commitment
ForestrySA is committed to providing the best possible service to our stakeholders and ensuring we understand their needs and deliver to their expectations.
ForestrySA welcomes all feedback from our customers on our services and products to ensure stakeholders’ service expectations are met.
You can contact us:
In person at the following ForestrySA offices, from 8am – 4.30pm, Monday to Friday:
- Mount Gambier Corporate Office – 152 Jubilee Highway East, Mount Gambier, SA 5290
- Kuitpo Forest Office – 495 Brookman Road, Meadows, SA 5201
By mail: PO Box 162, Mount Gambier, SA 5290
By email: Click here
By phone: (08) 8724 2888
By fax: (08) 8724 2870
In dealing with complaints, ForestrySA applies the guiding principles in the Australian Standard AS ISO 10002-20014 Customer satisfaction – Guidelines for Complaints Handling in Organisations and the Department of Premier and Cabinet Circular PC039 Complaint Management in the South Australian Public Sector.