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Complaints and Customer Service Charter

Our customer service commitment

ForestrySA is committed to providing the best possible service to our stakeholders and ensuring we understand their needs and deliver to their expectations.

Customer feedback and complaints

ForestrySA welcomes all feedback from our customers and suppliers on our services and products, to ensure stakeholders’ service expectations are met.

ForestrySA’s Customer Service Charter provides details on how you can make a complaint, as well as our Complaints Management Resolution Process.

For more information or to make a complaint, download our Customer Service Charter or contact us via the details below.

In person: From 8am – 4.30pm, Monday to Friday
Kuitpo Head Office – 495 Brookman Road, Meadows, SA 5201

By mail: Private Mailbag 2, Meadows, SA 5201

By email: Click here

By phone: (08) 8391 8800

Complaints resolution

In dealing with complaints, ForestrySA applies the guiding principles in the Australian Standard AS ISO 10002:2018 Customer satisfaction – Guidelines for Complaints Handling in Organisations and the Department of Premier and Cabinet Circular PC039 Complaint Management in the South Australian Public Sector.

ForestrySA Customer Service Charter

We are committed to providing the best possible service to our stakeholders and ensuring we understand their needs and deliver to their expectations.

Download the charter